PCI Broadband

Your Hometown Internet Service Provider
5770 Flintridge Dr. Suite 100 Colorado Springs, CO 80918

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billing date or to generate a receipt

A Welcome to our Customers from the PCI billing department

To insure that you understand our billing process and the rules of your account we want to pass on the following information. Monthly Internet Access Fee: At PCI Broadband we bill in advance for service. When you signed up with PCI Broadband you received a billing date. The billing date is the day we first received payment from you and activated your account. Your next and subsequent billing dates will be on the same calendar day of each month. For example, if you started your account on Oct. 21, 2002, your next payment will be due on Nov. 21, 2002 and so on. Billing Options: We have several different options for paying your bill:

• Automatic VISA/MasterCard/Discover/American Express charge each month
• Automatic bank account debit each month
• Single Charge VISA/MasterCard/Discover/American Express charge on authorization
• Check, Cash, Money Order

If you choose one of our automatic payment systems, your institution statement is your receipt. If you need a receipt for these payments you can log in above. Invoicing: We invoice only Business and non-automatic payment customers. We do not send invoices through the US Postal system for residential customers. We will send you an e-mail reminder approximately 7-10 days before your next payment is due. Business customers are sent an invoice through the US Postal system.

If you need to reach the billing department, please call Colorado Springs at 719-264-1111, Denver at 303-695-6178, Toll Free at 800-859-3452 or e-mail billing@pcibroadband.net.

Delinquent Payment: If payment is not received within Seven calendar days of your bill date a reminder will be sent via U.S. Mail. After 30 calendar days of your billing date, if we have not heard from you, your account and personal files will be deleted and your account will be released to a collection agency and accessed a $25 collection fee.

Reactivate Fee: If we delete your account you will be subject to a $15.00 reactivation fee.

Returned Payments: All check and direct debit payments that are returned unpaid will be subjected to a fee of $20.00.

Cancellation: To cancel your account please fill out our Online Cancel Form. You must cancel within 7 days of your billing date to receive a refund of that payment.

Please send payment to your closest PCI office:

PCI Broadband, Inc.
5770 Flintridge Dr Ste 100
Colorado Springs, CO 80918

To ensure accurate accounting, please include your USERID on all checks and correspondence.